Contact Us
Have questions or feedback? We'd love to hear from you.
Phone
Billing Support Only: 888.596.9279
Site Support: 877.839.0045
Company Information
Avid Holdings LLC
11133 Shady Trail# 564
Dallas, TX 75229
United States
Billing Support Only: [email protected]
Site Support: [email protected]
Remote Support for Members
Having trouble with the site? Our support team can help you directly through remote screen sharing. This is perfect for:
- Navigating the site or finding features
- Troubleshooting technical issues
- Account setup and configuration help
- Any issue that's easier to show than describe
To get remote support: Call our Site Support line at 877.839.0045 and let us know you need help. We'll guide you through a quick setup process.
Remote support is available for logged-in members only. Your privacy is protected — you control what we see and can end the session anytime.
Account & Data Deletion Requests
To request deletion of your account and personal data:
- Website: swingular.com → Settings → Account → Delete Account
- Contact Form:Use the form below and select "Account/Data Deletion Request" as the subject
- Email: [email protected]
Mobile App Users: Account deletion must be requested through the website or this contact form. Deletion requests are processed within 30 days.
Frequently Asked Questions
How can I contact Swingular support?
You can contact our support team through our contact form, email us at [email protected], or reach out via our social media channels. We typically respond within 24 hours.
What information should I include when contacting support?
Please include your username (if applicable), a detailed description of your issue or question, and any relevant screenshots or error messages. This helps us provide faster and more accurate assistance.
How long does it take to get a response?
We aim to respond to all enquiries within 24 hours during business days. For urgent account or security issues, responses are typically much faster.
Can I contact Swingular anonymously?
For general questions, you can contact us without providing personal information. However, for account-specific issues, we may need some verification to protect your privacy and security.
How do I delete my account and data?
You can request account and data deletion through our contact form by selecting "Account/Data Deletion Request" as the subject, or by emailing [email protected]. You can also delete your account directly by logging in to swingular.com and navigating to Settings > Account > Delete Account. Mobile app users must use the website or contact form to request deletion. We process deletion requests within 30 days in accordance with UK GDPR.
Do you offer remote support?
Yes! For logged-in members, we offer remote screen sharing support. Call our Site Support line at 877.839.0045 and we can guide you through setting up a secure remote session. You control what we see and can end the session at any time.