Contact Us
Have questions or feedback? We'd love to hear from you.
Phone
Billing Support Only: 888.596.9279
Site Support: 877.839.0045
Company Information
Avid Holdings LLC
11133 Shady Trail# 564
Dallas, TX 75229
United States
Billing Support Only: [email protected]
Site Support: [email protected]
Remote Support for Members
Having trouble with the site? Our support team can help you directly through remote screen sharing. This is perfect for:
- Navigating the site or finding features
- Troubleshooting technical issues
- Account setup and configuration help
- Any issue that's easier to show than describe
To get remote support: Call our Site Support line at 877.839.0045 and let us know you need help. We'll guide you through a quick setup process.
Remote support is available for logged-in members only. Your privacy is protected — you control what we see and can end the session anytime.
Account & Data Deletion Requests
To request deletion of your account and personal data:
- Website: Log in at swingular.com → Settings → Account → Delete Account
- Contact Form: Use the form below and select "Account/Data Deletion Request" as the subject
- Email: [email protected]
Mobile App Users: Account deletion must be requested through the website or this contact form. Deletion requests are processed within 30 days.
Frequently Asked Questions
How can I contact Swingular support?
You can contact our support team through our contact form, email us at [email protected], or reach out via our social media channels. We typically respond within 24 hours.
What information should I include when contacting support?
Please include your username (if applicable), a detailed description of your issue or question, and any relevant screenshots or error messages. This helps us provide faster and more accurate assistance.
How long does it take to get a response?
We aim to respond to all inquiries within 24 hours during business days. For urgent account or security issues, responses are typically much faster.
Can I contact Swingular anonymously?
For general questions, you can contact us without providing personal information. However, for account-specific issues, we may need some verification to protect your privacy and security.
How do I delete my account and data?
You can request account and data deletion through our contact form by selecting "Account/Data Deletion Request" as the subject, or by emailing [email protected]. You can also delete your account directly by logging in to swingular.com and navigating to Settings > Account > Delete Account. Mobile app users must use the website or contact form to request deletion. We process deletion requests within 30 days.
Do you offer remote support?
Yes! For logged-in members, we offer remote screen sharing support. Call our Site Support line at 877.839.0045 and we can guide you through setting up a secure remote session. You control what we see and can end the session at any time.